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850 Indian Mounds Rd SE
Cartersville, GA 30120

Phone

770-607-0491

Hours

Mon-Fri: 8am - 5pm
Saturday: Closed
Sunday: Closed

I ordered a pallet of Empire zoysia on Monday for a 3pm pickup Thursday. I picked up my sod at 3pm on Thursday. I installed the sod Friday... read more morning at 8am. This is what my sod looked like when I started the install. Unacceptable!!! This is the response I received from Legacy Turf Farms. Wow. Hello Mr. Sanders, I received a message of your phone call this morning. It sounds like there are some concerns about the sod. I have attached a care guide of instructions for watering and mowing. We are confident that the Empire Zoysia is healthy, viable, and in good shape. One thing to note is that North Georgia, where we grow the sod, has had quite a cool spring in terms of temperatures. The sod fully wakes up and comes out of the dormant period when soil temperatures are consistently 65 degrees fahrenheit and above. While the air temperature is now getting hotter, soil takes a little longer to warm up through and through. When soil temperature is 65 and above, the sod will "wake up" and begin to establish a root system. Keep the sod watered each morning, and be sure the sod has dirt to dirt contact with the ground. Update: I did receive a refund. Update: 7/18/2022 I received a call this Winter from the new Manager of Legacy Turf Farms. He stated that he wanted to make me happy. I told him to wait until Summer. I just installed new sod that he gave me free of charge. The new sod looks amazing. Great customer service.

Conrad Sanders Avatar Conrad Sanders
July 22, 2022

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